770-414-3300

GNPEC Authorized School Student Complaint Form

In accordance with Georgia Code Section 20.3.250 (Nonpublic Postsecondary Educational Institutions Act of 1990), the Georgia Nonpublic Postsecondary Education Commission (GNPEC/the Commission) seeks to assure that authorized institutions maintain procedures and standards of procedural fairness through which students can bring complaints to the attention of the institution.  GNPEC expects that these institutional procedures are applied appropriately and consistently.  The Commission requires that students will utilize and complete these institutional procedures in an attempt to resolve any complaint or concern before submitting a complaint to the Commission. If the institution’s resolution is not satisfactory, you may appeal to the Commission, but it will not investigate a complaint unless the student has exhausted all available grievance procedures outlined by the institution.

The Commission’s complaint procedures are designed to address issues of non-compliance with the Commission’s standards, policies, or procedures. The procedures are not intended to be used to involve the Commission in disputes or matters pertaining to the following:

*a student’s admission to or graduation from an institution;

*academic issues including grades, transferability of credits, and/or the application of academic  policies;

*fees charged or other contractual financial matters; or

*disciplinary matters or other contractual rights and obligations. 

The Commission will not review such areas unless the Commission identifies that the context suggests unethical or unprofessional actions that seriously impair or disrupt the educational services of an authorized school.

The Commission has no authority or role regarding issues of employment law or claims of discrimination. Such complaints should be directed to the appropriate state or federal agency.

The Commission will not accept a complaint which is anonymous or in which an attorney is involved.

Matters pertaining to Federal Financial Aid should be addressed to the U.S. Department of Education at

https://answers.ed.gov/link/portal/28022/28025/Article/1013/Complaint-against-a-school.

Any student who feels that an institution for which GNPEC is the complaint agent has not adequately addressed a complaint, or who feels that the institution is not in compliance with the Commission’s Minimum Standards, may file a formal complaint. In order to be considered, a formal complaint must be submitted in accordance with the Commission’s Complaint Procedures by using its online complaint form. The complaint must include documentation of the basis of the complaint and of the final determination from the institution indicating no further institutional review is available. If preliminary findings indicate a violation of GNPEC regulations by the institution or a failure to follow its procedures, the Commission shall attempt to resolve the complaint through mediation.  All parties will be notified in writing of the outcome of the investigation.

In order to be reviewed by the Commission, the complaint must be filed within 90 calendar days of the final resolution from the institution, and it must include the following:

  • Basis for any allegation of noncompliance with GNPEC standards or requirements;

  • All relevant names and dates and a brief description of the actions forming the basis of the complaint;

  • Copies of all documents or materials related to the allegations, including institutional responses documentation and/or analysis;

  • Proof of completion of the institutional complaint or grievance process; and

  • Desired resolution.

The Commission will not review a complaint that fails to provide complete information or does not address an issue that can be reviewed.   In no instance will a complaint be accepted for review that has not completed the process published by the institution.

Upon receipt of a complaint filed in accordance with the aforementioned format, the Commission will forward a copy of the complaint to the school for a response.

The form to be used to file a complaint is available below. 

Student Complaint Form

(*Indicates Required Information)

The individual who feels he or she has a problem that needs to be resolved must begin by making every attempt to achieve a fair and reasonable solution via the institution's published complaint procedure.

If a fair and reasonable resolution cannot be reached through these processes, the individual may file a complaint with GNPEC.




Complainant Information

*Name

*Address

*City
*State
*Zipcode

*Phone Number

*Email

Institution Information

*Name of Institution

*Address

*City
*State
*Zip Code

*Phone Number

*Person(s) Involved

Details of Complaint

Relationship to the Institution

If "Other", please state your relationship to the institution.

*Program of Study

*Have you or do you intend to file a complaint with any other entity regarding this matter (e.g. Better Business Bureau, Georgia Department of Law, etc.)?

If yes, name of entity, date of complaint, contact person, status of complaint. Please note that if an attorney is involved, GNPEC cannot concurrently pursue the complaint.

*Describe your complaint; include dates. Attach any applicable documentation of correspondence with the institution regarding the complaint (acceptable formats: .pdf, .doc, .docx, .odt, .txt, .jpeg, .png, .gif, .jpg).

*With whom at the school did you attempt to resolve the matter? What were the dates? What was the outcome?

*State specifically what you expect to receive upon resolution of the complaint.

Notice to Complainant

By signing and submitting this document, you authorize GNPEC to share relevant information with the concerning institution.
In order to provide equitable opportunity to both institutions and students, anonymous complaints will not be pursued by GNPEC.

Verification of Complainant

Attestation of information provided:*I hereby grant permission to GNPEC to forward a copy of this complaint to the institution for response.*I certify the information I have provided is complete, true, and correct to the best of my knowledge.

Signature
Date

*Please enter the following code:     captcha

Authority: O.C.G.A.§§ 20-3-250.5(c)(5); 20-3-250.14,20-3-250.16;
and Standard 10: Complaint Procedures (Minimum Standards and Criteria-NPEC).