Institutional Effectiveness FAQ

What is institutional effectiveness?

            Documentation that an institution’s programs are being measured to assess objectives and the degree to which students gain the skills and training promised.


How does the institution show its effectiveness?

            The institution provides plans, reports and statistics that document the outcomes of their programs and students.  These should include procedures for measuring and evaluating institutional outcomes.


What type of documentation is expected?

            The institution has a written plan for both short and long term evaluation of its program outcomes.  This plan would include:

  •             Student, staff and faculty surveys
  •             Employer Surveys
  •             Graduation and Retention Rates (see sample)
  •             Placement Information (see sample)
  •             Exit interviews with withdrawn students and graduates
  •             Student Evaluations of current courses, faculty, institution facilities, etc.


How frequently should evaluations be done?

            Evaluation timing will depend on what is being reviewed.  Course evaluations should be done at the end of each session.  Retention rates may be calculated each registration period.  Graduation rates at the end of each program completion.   Please note that unaccredited institutions are required to submit a GNPEC Outcome Data Report annually on August 1.


What results are expected?

             Once information is collected, a process for its evaluation needs to provide the opportunity to adjust training materials and program delivery to improve outcomes as necessary.


What are some specific examples of this next step?


Based on the Institutional Effectiveness plan, implementation of desired improvements will depend on information gathered.  As an example, if students indicate in their surveys that an instructor is not providing sufficient support for them to be successful, you might consider additional training and evaluation of that faculty member.


Potentially, staff reports an admissions representative is not following procedures carefully and misrepresenting the school to prospects.  This would lead to additional review and training of admissions staff.


If graduates are unable to find appropriate employment, it may be time to re-evaluate program content along with the current job market.